Independent Multi-Platform Provider vs Original Equipment Manufacturer (Vendor)
Published Date: 25 October 2006
Interactive’s Engineering Director Clint Seagrave looks at the financial, productivity and customer service ramifications for your organisation of failing to plan for a disaster.
Today’s organisation is increasingly dependent on its IT infrastructure and communications network. Remote offices, customers and business partners are all reliant on their ability to access your core systems, Intranet or Extranet – often 24 hours a day, 7 days a Week.
Click here to view the article.
Third-Party Hardware Maintenance vs Manufacturer’s Warranty: What’s Best For Your Business?
Published Date: 07 June 2006
Interactive’s Engineering Director Clint Seagrave reviews your maintenance options for business-critical computer equipment.
When purchasing computer hardware for your business, system availability is a major consideration. While you hope it will remain reliable, you need to manage the risk that at some time a critical system component will fail. Such failures often result in the system being unavailable to users until repaired. This ‘system down-time’ can be very costly when users sit idle and unproductive. Many assume that the standard manufacturer’s warranty will adequately protect them. But the ‘small print’ of standard warranties can result in less than satisfactory results for businesses. Even expensive warranty uplifts may not deliver adequate protection against these costs.