Established as an Alternative Hardware Maintainer for large IBM Systems, Interactive began its life in 1988.

With a philosophy based on traditional IBM service practices and with a firm goal to deliver superior customer service with professionalism and integrity. Interactive dedicates itself to supplying critical hardware services and maximising system availability at all times for its customers.

By focusing on our customers desired outcomes and then simply ensuring that all the necessary resources were made available to move towards that result, Interactive became renowned for promptness and efficiency.

Making these premium services available for IBM Mainframes, IBM Midrange, IBM Servers, Desktops, Laptops, Compaq and Hewlett Packard Servers, Desktops and Laptops, Sun Microsystems, Hewlett Packard, NetApp, Lexmark and other selected equipment, meant Interactive was able to penetrate and maintain Australia’s most widely used critical computer hardware.

Tomorrow as today, Interactive’s primary objective as a focused service provider is to provide the highest level of service and support to each and every one of our customers. Agenda-free: other than to be the superior provider of technical excellence, systems availability and genuine customer satisfaction in the industry - we do not and will not sell anything other than service! This focus is our strength.

Interactive's Hardware Maintenance and Disaster Recovery Services will continue to offer the full range of support needed to maximise systems availability and improve end user productivity. An integrated strategy for controlling cost and our vendor-neutral services will continue to see our speed and level of technical expertise to be unmatched in the industry. Interactive’s comprehensive approach will more and more, be able to be customised to all clients requirements. Our single point of contact for all service requirements will become the benchmark by which our competitors judge themselves.

Improving productivity, reducing costs and enhancing service levels have always been and will continue to be our goal.

As we continue to implement strategies that maximise systems availability, our proven service methodology will persist in providing our clients with the most responsive restore rate in the industry.

To maintain our clear business advantage, we will continue to re-shape, re-evaluate and re-enhance our expertise through on-going training that is both intensive and exhaustive in equal measures and the striking of significant strategic alliances.

Structured to ensure consistent management practices and methodologies, while still promising Australia’s most superior service delivery, our organisational infrastructure will continue to offer complete customer support 24 hours a day, 7 days a week, 365 days a year.